BIZNII FOR ODOO / SUPPORT

A clear path
to your workspace.

Set up your Odoo connection, find the right tools and get help when you need it.

01 / GET CONNECTED

Connect to Odoo.

You’ll need access to an Odoo 14–20 server and an Odoo user with the appropriate permissions. Community editions have been tested; Enterprise-only modules and custom configurations require their own checks. If your organisation manages your connection, ask its administrator for the details.

  1. Create a named connection profile.
  2. Enter your HTTPS server address and exact database name.
  3. Use username/password on Odoo 14–18. On Odoo 19 or 20, use username/password or an API key where the required API is available.
  4. Run the connection test, then save the profile.
  5. Select the company you want to work with.

Use your organisation’s approved account. Keep passwords and API keys private.

02 / YOUR ACCESS

Find the right tools.

Available tools follow your Odoo modules, company and user permissions. Your administrator can grant the Contacts, Sales, Inventory, Purchasing or Accounting access you need.

If a tool is missing, check your selected connection and company before asking your administrator to review your permissions.

Explore the feature directory ↗

03 / WORK WITHOUT A SIGNAL

Keep pending work safe.

Cached customers are available to read offline. To Dos and supported job photos, signatures and documents can wait in an encrypted queue for your next connection.

Reconnect and review pending items or conflicts in Administration. Sales, stock, purchasing, accounting actions and private-chat sending require an online connection.

Sync or review pending changes before clearing app storage or uninstalling.

04 / PRIVACY & DEVICE CONTROLS

Choose what’s visible.

Manage notification permissions in Android settings. Use the app’s privacy screen and sensitive-section locks where needed, and review lock-screen and home-screen widget visibility.

Connections and credentials belong to the device profile. Removing a saved connection does not delete the Odoo account or the organisation’s records.

Read the privacy policy ↗

QUICK ANSWERS

Get back
to your day.

Start with these checks. If you still need help, send us the app version, Android version and a short description of what happened.

My connection test fails.

Confirm that your server opens in a browser, its HTTPS certificate is valid, the database name is exact and your credentials are current. For a managed server, ask your administrator whether your Odoo version and permissions are supported.

I can’t see a record or a workspace.

Check the selected company and connection. Odoo access rules still apply, and optional modules or fields may not be available on your server.

A change is waiting to sync.

Reconnect to the same Odoo profile and review queue health or conflict details in Administration. Keep the pending work on the device until you have confirmed the result.

Notifications arrive later than expected.

Check Android notification and alarm permissions, battery restrictions and the app’s reminder settings. For overdue tasks, refresh To Do, then use Settings → Notifications → Show overdue summary now. Expand the notification to see available task details; lock-screen content is redacted. Background checks can be delayed by Android or device restrictions.

How should I protect business data?

Keep regular Odoo server backups and test that they can be restored. Verify critical transactions in Odoo, review pending changes after an interruption, and report unexpected behaviour promptly. Manage access permissions through Odoo. Read our Terms of Use and Disclaimer.

How do I remove data from my phone?

Delete a saved connection to remove its profile and credential. Supported cache clearing is available in Administration. To remove all app-private device data, use Android’s Clear storage option or uninstall. This does not delete records held on the Odoo server.

How does app access work?

Start an optional 72-hour free trial after connecting to Odoo, with no automatic charge. Lifetime access is a separate one-time Google Play purchase. Use Restore purchase with the Play account associated with your installation to recover an eligible purchase.

WE’RE HERE TO HELP

Let’s keep your
work moving.

For app support or privacy questions, contact BizNii.

support@biznii.com ↗

Never email passwords, API keys or unredacted business records.